AIM Specialty Health^® technical issues are resolved

AIM Specialty Health has informed us that the technical issues they were having on July 7 have been resolved.

These issues were causing delays in the AIM Contact Center and in the AIM ProviderPortal^®.

Providers should now experience normal operations when calling the AIM Contact Center and using the AIM ProviderPortal.

As a reminder, AIM manages authorizations for various Blue Cross commercial, Medicare Plus Blue, BCN commercial and BCN Advantage members for these services:

• Select cardiology and radiology services
• Medical oncology and supportive care drugs
• High-tech radiology
• In-lab sleep management
• Radiation oncology

Posted: July 2021
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network