Register for training on TurningPoint's clinical model and more

As we communicated previously, TurningPoint Healthcare Solutions, LLC will manage authorizations for surgical procedures related to musculoskeletal conditions for Medicare Plus Blue^SM PPO, BCN HMO^SM and BCN Advantage^SM members for dates of service on or after July 1, 2020.

TurningPoint is offering webinar training sessions for professional providers and facilities. Here are some details about what the training sessions will cover:

• The professional provider sessions will cover TurningPoint's clinical model and operational changes and a demonstration of using the TurningPoint Provider Portal to submit authorization requests. In addition, a portal-only training session is available for professional providers.
• The facility provider sessions will cover TurningPoint's clinical model and operational changes.

Professional providers can start submitting authorization requests to TurningPoint on June 1, 2020, for dates of service on or after July 1, 2020. We're offering webinar training sessions before June 1 so you can be prepared for this change. We're also offering webinar training sessions after June 1.

Register for the webinars

Use the following links to register for webinars that will take place before June 1, 2020:

• Professional providers can register for training here.
• Facility providers can register for training here.

Use the following links to register for webinars that will take place after June 1:

• Professional provider webinars can register for training here.
• Professional providers can register for portal-only training here.
• Facility providers can register for training here.

Additional information

To learn more, see the following articles:

• Reminder: Providers need to submit authorization requests for all surgical procedures related to musculoskeletal conditions to TurningPoint - on page 23 of the May-June issue of BCN Provider News
• Update: Providers must submit authorization requests to TurningPoint for musculoskeletal surgical procedures scheduled on or after July 1 for certain members - in the May issue of The Record

As a reminder, only professional providers can register for and access the TurningPoint Provider Portal at this time. Professional providers can request an authorization through the portal and then provide the appropriate facility with the authorization number. Facilities can view the status of an authorization request through the e-referral system 24 hours after TurningPoint makes a determination.

You can also find information about TurningPoint on the Musculoskeletal Services pages on this website:

• Blue Cross Musculoskeletal Services page
• BCN Musculoskeletal Services page

Posted: May 2020
Lines of business: Blue Cross Blue Shield of Michigan and Blue Care Network