Some Blue Care Network transitional care fax numbers discontinued starting June 1

Starting June 1, 2020, the following BCN transitional care fax numbers will be discontinued:

  • 1-866-652-8985
  • 1-866-578-5482

If you're currently faxing transitional care authorization requests or clinical documentation - or any other documentation - to those numbers, you must submit those materials using a different method starting June 1.

Here's what you need to know.

Home health care services

For home health care services such as nursing visits and physical, occupational and speech therapy provided by a home health care facility in a members' home:

  • For BCN HMOSM and BCN AdvantageSM members covered through the UAW Retiree Medical Benefits Trust (group number 00278806), don't submit anything to us. Neither referral nor authorization is required for traditional home health care services. This applies to both contracted and noncontracted providers.
  • For BCN HMO and BCN Advantage members not covered through the UAW Retiree Medical Benefits Trust, submit home health authorization requests only for these providers:
    • Noncontracted providers: Call these requests in to BCN Utilization Management at 1-800-392-2512.
    • Contracted providers who don't belong to the provider network associated with the member's plan: Submit these authorization requests through the e referral system.

Note: For other contracted providers, don't submit referrals or authorization requests. Neither is required.

Home enteral feedings

For all BCN members, authorization is required for enteral feeding services. Submit authorization requests through the e-referral system and complete the questionnaire that opens.

Note: Authorization is not required for either total parenteral nutrition or intradialytic parenteral nutrition services. This applies to both contracted and noncontracted providers and to all BCN HMO and BCN Advantage members.

Fax number for transitional care services

Once the two fax numbers mentioned above are discontinued, the only fax number for BCN transitional care services will be 1-866-526-1326. Providers should use that fax number to submit authorization requests for home health care and home enteral feedings only when the e-referral system is unavailable.

Posted: April 2020
Line of business: Blue Care Network