We're experiencing issues with processing some Supartz FX^™ (sodium hyaluronate) claims for BCN Advantage^SM members

We're currently experiencing issues with processing some Supartz FX (sodium hyaluronate) claims for BCN Advantage members.

We're working to resolve the issues as quickly as possible.

In the meantime, here's what you need to do:

• For Supartz FX claims that were denied with a message of "NLX Authorization Not Found" (QH9), you don't need to do anything. We'll reprocess your claims for payment within 30 days.
• For future Supartz FX claims, submit them as usual with the appropriate HCPCS code and the correct National Drug Code, or NDC, for BCN Advantage members. If the claims are denied, we'll reprocess them within 30 days.

We apologize for any inconvenience. When this issue has been resolved, we'll post a web-DENIS message and a news item on the ereferrals.bcbsm.com website to let you know.

Posted: April 2020
Line of business: Blue Care Network